What is an expert review?
In an expert review, a StartUX consultant will examine your product or service from your customers’ point of view to see how easy it is to use. They’ll evaluate it by carrying out key tasks like signing up, paying and finding information.
Expert review is a quick, effective way to discover issues that could confuse or annoy your customers. Also, it’s well suited to early stage designs, such as wireframes.
How does it work?
You and your consultant will have an introductory meeting to find out more about your product and users. You’ll discuss your goals and ideas, personas if you have them, and key journeys you’d like investigated.
They’ll then carry out the evaluation and compile a report about the usability issues they discovered. They’ll either send you a copy or discuss the findings with you face-to-face.
What can be reviewed?
We can review your released product, minimum viable product or wireframes. To review wireframes, we’ll need a full set for each journey.
- With StartUX, expert reviews are available at no cost to eligible companies.
- Introductory and final briefings usually take around an hour
- Once the consultant has met with you to establish your need and received all the relevant material from you (like your personas and priority user journeys), it will take around a week to complete your review and report.
Frequently asked questions
What paperwork do I need to fill out?
Just fill into StartUX registration form to ensure you’re eligible for our program.
Can I get an expert review as well as UX Fundamentals training?
In some cases, yes. Let us know your requirements when you sign up, and we’ll discuss them with you to ensure you get the best from the program.
Can I get an expert review if I’ve already had snapshot user testing?
Not usually. You’ll get the most from your time with StartUX if you choose one or the other. Once we’ve assisted you, contact City Interaction Lab to find out about further usability evaluation services.