There are labs, and then there is the Interaction Lab at the Centre for Human Computer Interaction Design at City, University of London! Thanks to the StartUX project, we got the opportunity to spend an amazing day and a bit working with Agnieszka who helped guide us through the experiences of three landlords as they used Houzen’s website and experienced just how simple it is to rent out property faster to high quality tenants.
You might remember we launched back in February and since then have been working with London landlords with everything from a single property to entire blocks full of flats. And as we buzz around the place making sure everything runs smoothly for our users, there was a feeling certain things weren’t working quite as they should, but we just couldn’t put our finger on what they might be. That’s when we heard of the Interaction Labs and their work with startups – talk about a stroke of luck!
We knew we had some UX concerns to get to grips with, and this might just be the magic wand we needed to wave. Sometimes hopes do come true!